Kill the Sales Rep

Sometimes you just want to strangle your sales coordinators, man.

One night I came into the hotel and found that the sales rep had over booked us by about 10 rooms! Normally this wouldn't be a problem because the overbooked rooms will eventually wash out with the cancellations. However, this sale person was determined to test my front desk staff's customer service skills because the over bookings were all going to come in. They were two simultaneous groups that had over booked us and we knew they were coming in because all of the guests were participating in a World Wide Championship Sports Tournament.

I don't know about you, but I'm not going to cancel if my son is about to win the World Series or something crazy like that.

The whole night was hell. I had to tell guest after guest that the room they booked wasn't going to be the room they got and they would have to find some way to fit their family of five into a room set up for a single business person.

Yeah, lucky me.