I wanted to explain a little bit about this site before I started making posts on it. First of all I should tell you that I work at the front desk of a very prominent hotel in Cambridge Mass. I'm not going to tell you which one, I'll let you figure that one out on your own, but I wanted to use this blog to tell some of my customer service horror stories. Boy, do I have a lot of those.
In my customer service skills training I've been taught to handle a wide variety of situations. It isn't really a purposeful training, it's more like multiple crash courses that I have to suffer through over and over again until I get it. Guests will complain, and I have to think creatively to solve their problems and appease them.
The trick to the game is that even though these guests drive me crazy, I can't do anything about it. I have to smile and nod and take their shit. I have to do this to keep my job and I have to get them to come back to the hotel so that we can get more of their delicious money.
So, welcome to my little Customer Service Skills Resume blog.
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